Privacy Policy

Last updated: May 2, 2026

The Wardrobe Club (“we”, “us”, or “our”) operates this website and online store (the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

A. Identifiers & Contact Information

Name
Billing and shipping address
Email address
Phone number

B. Payment & Financial Information

Payment method details, processed securely via third-party providers such as Shopify Payments
Transaction details

We do not store full credit card numbers.

C. Commercial Information

Purchase history
Items viewed, added to cart, or wishlisted
Returns, exchanges, and order history

D. Internet & Device Information

IP address
Browser type and version
Device identifiers
Cookies and tracking data

E. Usage Data

Pages visited
Time spent on pages
Interaction with ads or emails

F. Communications

Messages sent to customer support
Reviews or feedback

2. Sources of Personal Information

We collect personal information from:

You directly, for example when you place an order or contact us
Automatically via cookies and tracking technologies
Service providers, such as Shopify and payment processors
Advertising and analytics partners

3. How We Use Your Information

We use your personal information for the following purposes:

A. Order Fulfillment & Services

Process and deliver orders
Manage returns and exchanges
Provide customer support

B. Marketing & Advertising

Send promotional emails and offers
Display targeted ads based on your activity
Measure the effectiveness of advertising campaigns

C. Website Improvement

Analyze usage trends
Improve functionality and user experience
Personalize your shopping experience

D. Security & Fraud Prevention

Detect and prevent fraud or unauthorized activity
Protect our website, customers, and business operations

E. Legal Compliance

Comply with applicable laws and regulations
Respond to lawful requests from authorities
Maintain records required for tax, accounting, or legal purposes

4. How We Share Personal Information

We may share your personal information with:

Service Providers

Including:

Shopify, for hosting, checkout, and store functionality
Payment processors
Shipping carriers
Analytics providers
Customer support tools
Email and SMS marketing platforms

Advertising Partners

We may share certain information with marketing and advertising partners to deliver relevant advertising and measure campaign performance.

Business Transfers

We may share or transfer personal information in connection with a merger, sale, acquisition, restructuring, or transfer of business assets.

Legal Requirements

We may disclose personal information if required by law, regulation, legal process, or to protect our rights, property, customers, or business.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Keep items in your cart
Analyze website performance
Deliver personalized ads
Improve the customer experience

You can manage cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.

6. Australian Privacy Rights

If you are located in Australia, your personal information may be protected under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

Depending on the circumstances, you may have the following rights:

Right to Access

You may request access to the personal information we hold about you.

Right to Correction

You may request that we correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

Right to Make a Complaint

You may contact us if you believe we have mishandled your personal information or breached applicable privacy laws.

We will aim to respond to privacy requests within a reasonable timeframe.

7. How to Exercise Your Rights

You may submit a privacy request by contacting us at:

Email: sophie@thewardrobeclub.com.au

We may need to verify your identity before processing your request.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

8. Marketing Communications & Opt-Out

We may send you marketing emails, SMS messages, or other promotional communications where permitted by law.

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in our emails
Following the opt-out instructions in SMS messages
Contacting us at: sophie@thewardrobeclub.com.au

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, customer service replies, or important account notices.

9. Targeted Advertising

We may use advertising and analytics tools to show relevant ads based on your activity on our website and other websites.

This may involve the use of cookies, pixels, device identifiers, and similar technologies.

You can manage some advertising preferences through your browser, device settings, or the privacy settings of the relevant advertising platforms.

10. Overseas Disclosure of Personal Information

Some of our service providers, suppliers, technology platforms, or business partners may be located outside Australia.

This means your personal information may be processed, stored, or accessed in countries outside Australia, including countries where our service providers operate.

Where applicable, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with this Privacy Policy and applicable privacy laws.

11. Data Retention

We retain personal information only as long as necessary to:

Provide our Services
Process and manage orders
Provide customer support
Comply with legal, tax, and accounting obligations
Resolve disputes
Prevent fraud and protect our business

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it, unless we are required to retain it by law.

12. Data Security

We implement reasonable safeguards to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

13. Children’s Privacy

Our Services are not intended for children or individuals under the age of 16 without the involvement and consent of a parent or guardian.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

14. Third-Party Links

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to read their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

Changes will be posted on this page with an updated “Last updated” date.

Your continued use of our Services after changes are posted means you accept the updated Privacy Policy.

16. Contact Information

If you have questions about this Privacy Policy or your personal information, contact us at: